Shipping and Returns

Standard Shipping Charges

Delivery of Hot Water systems to Metro areas is generally free of charge. Accessories ordered in conjunction with Hot Water Systems are also generally delivered free.

Delivery of Spare parts attract a $20.00 delivery surcharge.

Orders that are cancelled by the customer after being ordered or delivered from the supplier or special orders may incur a restocking fee. Please call and check before cancelling an order.

Please contact us before you purchase any item if you are not sure of delivery costs in your area.

Delivery terms and conditions
Your orders are usually dispatched on the working day that your order is received. You will receive an email notification from 1st Choice Hot Water when your order is shipped.

Note: Delivery is only within normal business hours Monday to Friday

Orders processed after 2.00PM cannot be guaranteed same day delivery

Delivery problems
If a delivery has not arrived at the expected time, the Purchaser must contact us as soon as possible. 1st Choice Hot Water shall then contact its authorised carrier to initiate an enquiry. Enquiries may take some time but we aim to resolve all delivery problems immediately after being notified.
Once receiving products ordered, the purchaser must check that the products are correct. The customer must notify 1st Choice Hot Water of any delivery anomalies (missing or broken Products, parcel damaged, etc.) by contacting us as soon as possible and specifying the nature of the problem.


Order Status
Generally, your order is received within 2 working days.  Public Holidays may delay delivery. You will receive an email notification from 1st Choice Hot Water when your order is shipped.

If you have any concerns or questions about your order, contact us at and we will be happy to assist you.

If, for whatever reason, you need to change an order, please contact us at We will always do our best to accommodate your needs.

International Shipping
1st Choice Hot Water is an Australian family owned business that trades and operates only within the borders of Australia. No overseas orders will be processed.

1st Choice Hot Water  Customer Guarantee
1st Choice Hot Water takes great pride in our service, products and our customers’ requirements. With this in mind, we have a strong commitment to ensuring customer satisfaction with every purchase. Should you, for any reason, find that you are not satisfied with any of our products, please contact us immediately to discuss a solution.