Terms & Conditions

Payment and Price
All goods must be paid for in full prior to dispatch. Accepted methods of payment include credit card, (Visa and MasterCard only), direct bank transfer or cheque. Credit card transactions are processed automatically through Stripe on this site, alternatively call our offices to arrange credit card processing. If you wish to pay via direct bank transfer, our bank account details will be provided once this option is selected. If payment is made by cheque, goods will not be dispatched until your funds have been cleared.

a) No liability for any claim for damage or non-functionality shall be accepted unless the purchaser notifies the vendor by email or telephone within 48 hours of delivery. This period may be extended at the sole discretion of the vendor where the manufacturers’ replacement policy extends the deadline.
b) No liability for any claim for missing items such as manuals shall be accepted unless the purchaser notifies the vendor in writing within 48 hours of delivery.

Please note the prices on this website are for the hot water units only. Installation of said units is not included. Should you require a quote that includes the unit and installation, please call our offices for further information.

Regardless of any quotation, all installation work is based on work being able to be carried out by a single person. If it can’t be performed by a single person it may not be completed. This includes the removal of the existing system. If the system cannot be removed safely by one person due to weight, size or location, the unit may be left onsite

Delivery and Pricing
Our online prices for hot water related products generally includes delivery where the customer is in a metro area. Customers outside the metro area, should contact us to enquire about freight arrangements. All air-conditioning units are pickup and customers should contact the office for the nearest warehouse.

Note: Delivery is only within normal business hours Monday to Friday

Once goods are dispatched the vendor is not responsible for any damage to goods or unexpected time delays caused by the freight facility. Prices quoted are valid for Australia only. Please feel free to call us to confirm pricing for other states.

All order values under $200.00 may incur a delivery charge of $20.00 Please call in for a delivery cost.

Quality assurance
All products sold are brand new and unused and carry a manufacturer’s warranty.

Returns Policy
All products are carefully selected to ensure maximum quality and are checked where possible for any defects prior to dispatch. If a product is found to be faulty or fails within the warranty period. The customer can contact our office to arrange service or alternatively contact the manufacturer direct.

Spare parts and accessories using electronic components will not under any circumstances be accepted for return or credit.

Return of products correctly supplied are at the discretion of 1st Choice Hot Water . A handling fee may be charged to the purchaser if 1st Choice Hot Water accept the return.

Warranty & After Sales Service
The warranty of all products sold is with the manufacturer. If you need a warranty call we can advise you on the correct number for the relevant manufacturer. The workmanship warranty is with 1st Choice Hot Water. If we are called for a warranty request and it proves not to be warranty, the customer shall be responsible for a call out fee. This is to be paid on the day.

Product Headings and Specification Table
All product headings, specifications tables and dimensions shown for each product are for illustrative purposes only and should be checked against the supplier headings, specification tables and dimensions. 1st Choice Hot Water Hot Water will not be responsible for any discrepancy with this information. The supplier’s information takes precedence over 1st Choice Hot Water Hot Water illustrative information.


If any part of these terms and conditions are found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in Queensland and shall in all respects be governed by Queensland Law. In respect of consumer sales only, statutory rights are unaffected by these terms and conditions.

Whilst every reasonable effort is made to ensure that all prices and product details shown on this website are correct and up to date, this cannot be guaranteed as availability of products and pricing information from suppliers can change without notice.

Photographic Images 
Photographic Images are provided for illustrative purposes and may vary from the final product